The Value Chain has become a guide for companies.
In order to have a succesfull business a company can follow this as a road map.
The Primary compenets include everything that a business needs to "run" smoothly.
The first is Inbound logistics. In other words getting your product into your door.
the second is operation. The third outbound logistics; in other words, getting your product to a customer.
Marketing is the fourth component which would include sales. Finally support which incompasses customer service and other aspects of customer care.
The secondary components will include the infrastructure of the firm, human resources, technology and purchasing.
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